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Qualities of a Great Phone Order-Taking Service

Thinking of ways to increase your bottom line?

Order-taking is an integral part of business operations, especially if you’re in the e-commerce or food industry. It’s the process through which a customer care representative answers product-related inquiries, takes down purchase details, and processes payment.

Great phone order-taking service can spell the difference between a successful transaction and a failed one. That’s why an increasing number of businesses are outsourcing it to offshore call centers.

Here are the qualities of a top-notch phone order-taking service:

 

  • Speed – Quick response times, brief hold times, and low call abandonment rates are the hallmarks of excellent customer service.
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How An Outsourced Order Taking Service Helps Small Businesses

It would be safe to assume that most, if not all, small business-owners want to grow their business and turn it to a big business. Small business-owners like you are always on the lookout for services that can help you grow your business and run it in the most efficient way possible. After all, you don’t want to end up closing shop after five years or less than that, as the grim statistics say.

Designhill’s Design & Branding Perceptions Survey 2015 results point out that outsourcing is one of the biggest growth tactics of startups and small businesses.… Read More

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Why Food chain and Restaurant Owners Should Try Outsourcing

In 2015, Jamba Juice partnered with a order taking service provider to reduce costs and drive business growth. The restaurant chain,which serves smoothies and healthy snacks like steel-cut oatmeal and California flat breads, transferred its IT, finance, accounting, and administrative process to a service provider as it laid down plans to add another 500 locations within the next five years.

Quick Service Restaurants (QSR) is a highly competitive and saturated market, and food chains are pressured to cut down on expenses without sacrificing efficiency or service quality.… Read More

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How These Fast Food Chains Are Totally Okay With Outsourcing Their Order-Taking

Anyone who has ever ordered from a fast food joint would agree that the accuracy and speed of the order-taking agent is a critical indicator of the restaurant’s customer service. The very name of “fast food” seems to elevate customers’ expectations about their service all the more. Any delay or mistake is viewed negatively and badly affects their reputation.

To increase the speed and efficiency of their order-taking service, some fast food restaurants decided to give outsourcing a try. So if you are a fast food business owner thinking of outsourcing this aspect of your operation, keep on reading.… Read More

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Online Order Taking Services Can Be Outsourced Too

The Internet has changed the way we consume goods – whether you intend to buy clothes, food, or gadgets, online order-taking has made consumption quick and convenient. This season’s hand bag or the burger your friend just raved about on Facebook is just an online form away. Just visit the seller’s website, scroll through their inventory, pay up, and wait for delivery.

But did you know that online order taking services can be outsourced? Outsourcing has made its way into just about any industry, and nearly all functions can be transferred to a service provider, thanks to the technology available to us today.… Read More

What an order-taking call center can do for your mail order business

order-taking call center for mail order business

You’ve worked hard to establish your mail order business. Your inventory of carefully selected products is now completed, your mail order catalogue has been published and circulated, and your website and social media accounts are up and running. You’re expecting orders to come in from your target clientele anytime soon. Then you realize that something’s missing.

You need someone to take these orders.

But if the thought of hiring a full-time employee to perform this function is unappealing to you, it is best to consider getting the help of an order-taking call center.… Read More

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Outsourcing Food Delivery Order-Taking Will Give Your Restaurant A Competitive Edge

Manhattan restaurants deal with as many as 200,000 food orders every day – just look at the multitudes of bicycle delivery folks that do the rounds on any given night. Restaurants in dense metropolitan areas face unprecedented challenges when it comes to order-taking and food delivery. Aside from the high volume, the high costs of logistics, keeping an in-house contact center, and a delivery team are untenable for many small to medium-sized businesses.

In order to keep up with the demand, more and more of them are outsourcing both functions.… Read More

Do Accents Of Call Center Agents Affect Business?

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Do you remember the last time you called a company’s customer service? Do you remember what happened during that time? How was your experience? Do you remember the person you spoke with? Have you been able to get your message across? Was the person the other end helpful? Or were you only even more frustrated because you just did not quite understand what the other person was trying to tell you?

Each person has his (or her) stories when it comes to dealing with company representatives and customer service agents.… Read More

Why Consumer Reviews Are Crucial To Business

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Over the past years, online reviews have produced a new structure of communication and marketing. This definitely linked the breach between plain tittle-tattle and a viral form of feedback that can create a big impact for businesses. The significance of online reviews for businesses is truly surprising – from boost of brand awareness to an increase of profit overall, sooner or later.

For business owners, it always feels great when you read great reviews online and scored a high rating from your customers.… Read More

Your Store’s Checklist for a Merry Christmas with Excellent Customer Support

checklist for christmas with excellent customer support

With consumers set to spend more money during the Holidays, online retailers and even shopping establishments are facing a tougher challenge this year. Sales from 2014 is expected to swell significantly this time around, as shoppers are unstoppable from buying a bunch of items and stuff either  for them or for gift giving.

However, not all retailers are able to handle the amount of visitors to their websites with everyone flocking to purchase online. As a result, some customers will be looking for a good deal elsewhere, and rather frustrated for not getting the product they have wished for at first.… Read More