Do you remember the last time you called a company’s customer service? Do you remember what happened during that time? How was your experience? Do you remember the person you spoke with? Have you been able to get your message across? Was the person the other end helpful? Or were you only even more frustrated because you just did not quite understand what the other person was trying to tell you?
Each person has his (or her) stories when it comes to dealing with company representatives and customer service agents.… Read More
Over the past years, online reviews have produced a new structure of communication and marketing. This definitely linked the breach between plain tittle-tattle and a viral form of feedback that can create a big impact for businesses. The significance of online reviews for businesses is truly surprising – from boost of brand awareness to an increase of profit overall, sooner or later.
For business owners, it always feels great when you read great reviews online and scored a high rating from your customers.… Read More
With consumers set to spend more money during the Holidays, online retailers and even shopping establishments are facing a tougher challenge this year. Sales from 2014 is expected to swell significantly this time around, as shoppers are unstoppable from buying a bunch of items and stuff either for them or for gift giving.
However, not all retailers are able to handle the amount of visitors to their websites with everyone flocking to purchase online. As a result, some customers will be looking for a good deal elsewhere, and rather frustrated for not getting the product they have wished for at first.… Read More
Social media is said to be the most powerful and efficient tool used for both marketing and customer service. That is now a fact given that most people are into social media nowadays – talk about Facebook, Instagram, Twitter etc. On the other hand, the power of email is still as effective, or better yet, more efficient than social media (especially in business). It all goes down on how you execute it, how to effectively use technology to improve customer service that is.… Read More
Having an easy-to-navigate sales process and quality customer service support via chat, email, or phone becomes exceptionally critical particularly for ecommerce businesses that don’t interact with customers at a physical location.
Why? For the reason that customers with concerns can’t simply approach a customer service desk and get the attention of the representative available. Each point of contact, the customer becomes specifically important to the business, especially ecommerce retailer companies. Furthermore, the opportunities of e-commerce businesses are limited to make a positive notion on the customer.… Read More
Up-selling is a common practice applied in the e-commerce world.
But what exactly is up-selling? And how does it affect the performance of businesses?
Up-selling is when the seller, mostly call center representatives, persuades the purchaser (or the customer) to spend more than they had wished-for in the beginning and this is by recommending an alternative which is priced higher than the item the customer is currently mulling over.
There are also other types of up-selling. “Bundle sales” or “add-on sales” are combined with up-selling as well.… Read More
Businesses such as restaurants, clothing or flower shops have conventional ways when it comes to order taking. Usually, they take orders through phone calls. And most of the time, customers just allocate some time to visit the store to decide and pick up the merchandise they want. Only those people who have heard about your business or the ones nearby are going to be your regular clients, and that’s it. How about those people from different state or provinces? How can they learn about the services and product you offer?… Read More
The demand to convert regular order-taking contact center to a revenue-generating profit hub is escalating across businesses, whether it is local or international. The following years will be crucial since companies are going head-to-head, being able to compete in a high level of proficiency in the industry.
As a result, the customer service or contact center particularly order taking, has evolved from being plain to a more valuable and more sophisticated cash cow. The lifeline of the contact center is the service calls which give huge potential to kick off a series of sales.… Read More
The pressure of running and managing a business is absolutely demanding, may it be big or small. There are several things that should to be done here and there – but everything can be accomplished such as hitting your target and reaching your goals. And that is when you have the right skilled people doing crucial things and tasks for your company. Every business needs to assume constant tasks. You have tasks such as answering phone queries, solving technical issues, making reservations, handling legal and accounting, data entry and more.… Read More
With Mother’s Day just a few weeks away, people are rushing to buy flowers – one of the most ideal gifts for mothers around the world this time of the year. There will be millions of orders definitely, and flower shops especially online stores, will be very busy during this special occasion. On the other hand, customers willing to get some gorgeous set of flowers but too busy to pick them up or visit a nearby store, will probably choose to purchase online.… Read More