What can medical receptionist services do to your business?

Receptionists held about 1.1 million jobs in 2019 based on the US Bureau of Labor Statistics. And 46% of those are held by Healthcare and social assistance employers.

Elucidating that there is a high demand for receptionist services in the country. But why are medical receptionists such an in demand work?

In this article, we will answer this question. We will also look at reasons why you should outsource your medical receptionist services and why Order Taking Philippines is the best place to get it.

What are Medical Receptionists?

Medical receptionists are administrative professionals within a healthcare setting.

These are the people you speak with when you make an appointment, question about billing, or visit a hospital, clinic, or laboratory for a procedure. 

Medical receptionists, unlike receptionists in typical offices, are well-versed in medical language and procedures.

They are responsible for an essential link between the healthcare infrastructure, providers and the people seeking medical care.

Medical receptionists work in pretty much any patient-facing healthcare facility. They staff community clinics, hospitals, laboratories and any other medical setting where you might come in for care.

But with the pandemic limiting physical contact, virtual Medical Receptionists are becoming a trend in the healthcare industry.

Furthermore, there is not much difference with physical and virtual Medical Receptionists. Both job function and responsibilities are the same. It’s just that your customer can only interact with a virtual receptionist through phone, email or chat.

Medical Receptionists Duties

According to the U.S. Department of Labor, medical receptionists are typically responsible for the following:

• Answering telephones and directing calls to appropriate staff
• Scheduling and confirming patient diagnostic appointments, surgeries, or medical consultations
• Operating office equipment such as voice mail messaging systems, word processing, spreadsheets, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
• Maintaining medical records, technical libraries, or correspondence files
• Greeting visitors, discovering the purpose of their visit and directing them to appropriate staff

How can Call Center Medical Receptionists Make a Difference in Your Bottomline?

We have already defined what a Medical Receptionist is and their duties and responsibilities. Now let us look at how this all connects in making a difference in your bottomline. 

We listed down below 5 reasons how a medical front office receptionist can change your business.

1. Medical Call center receptionist allow you to better manage your time

Answering the phone, arranging appointments, and dealing with consumer inquiries are all important parts of the puzzle that must be put together by any organizations. 

But with a receptionist and customer service, you do not have to worry about this anymore.

Businesses can delegate such chores to a virtual receptionist, allowing them to focus on other important work rather than dealing with receptionist duties that are preventing them from being as productive as they could be.

This is so useful for SMEs that do not have enough personnel to handle all receptionist work.

2. Virtual receptionists save your company money

When a company hires an in-house receptionist, it must allot a budget for training, benefits, taxes, and other employee-related costs. 

However, virtual receptionists can be employed for a fraction of the expense of a full-time staff member while performing all of the functions of a full-time receptionist.

Imagine saving around 80% on salary alone. The average salary of a receptionist in the US is $30,887, but the average salary of a virtual receptionist in the Philippines is only $4,876. That’s a $20,000 plus difference!

You don’t have to pay for space and equipment, as well.

3. Medical virtual receptionists are fully trained and professional

Virtual receptionists that work in a call center have already been trained in customer service, professionalism, and all the other skills that they need to do the job effectively. 

Instead of having to train receptionists yourself and hope that the employees you hire to work in your office can handle the important job of dealing with their customers, companies that use virtual receptionists know that the people answering the phone have already been trained and vetted.

Hence, if you want the best people, go get a receptionist through call centers.

4. Medical virtual receptionists can be available 24 hours a day, 365 days a year

Due to the fact that in-house med receptionists are only available during work hours, calls received when they are not at their desk go unanswered. Because most businesses are closed for longer periods of time than they are open, calls may go unanswered for long periods of time during the day.

Medical virtual receptionists, unlike in-house receptionists, may take crucial calls at any time, whether or not your office is open, and ensure that customers who are unable to contact your firm during business hours receive the attention and service they require to maintain them as customers.

Another availability benefit of virtual receptionists is that because they are usually part of a team working for an outsourced call center, one can always be made available.

Whereas regular personnel may leave callers hanging when they are sick, on temporary leave, on vacation, permanently leave their jobs, or simply have another call to handle. A virtual receptionist will always be available on the other end of the line anytime a caller phones.

5.  No Need for an Answering Service

In the absence of a front-desk receptionist, many companies use an answering service to handle consumer inquiries. While this assures that people can at the very least report problems, many patients hang up when they hear the cold, lifeless answering service message.

This isn’t good for your office or the patient, but by using a virtual receptionist, you can give a more engaging form of communication to keep your patients happy. 

It’s also worth noting that you’re not restricted to just one virtual receptionist; you may have as many as you want.

How to get the perfect Virtual Medical Receptionist?

A virtual medical receptionist needs to be the best in your business since they act as the front liner of your brand.

Ultimate Medical Academy writes down 10 characteristics any Virtual Medical Receptionist should have:

• Passionate – Any employer wants passionate, ambitious, and driven employees. People who are driven by a strong desire to succeed and are willing to go above and beyond can help any company to succeed.
• Confident – Employees that are confident in themselves instill confidence in their bosses. However, excessive confidence can be misconstrued as arrogance. VRs should always strike a balance between confidence and humility.
• Team player – Most jobs, such as those in the medical field, require people to work as part of a team. Whether they are leading or following, all employees must be prepared to conduct themselves in a group.
• Reliable – Reliable employees are given the most opportunities by their employers and are typically promoted faster than others. Showing up on time and prepared is one of the simplest ways to demonstrate dependability.
• Prepared – Employees that can follow protocol, anticipate difficulties, and work to solve them are valued by supervisors. As VRs they must be prepared at all times because calls and inquiries come at random.
• Organized – Everyone organizes themselves in their own way. A smart VR will recognize this and design systems that can help any company to succeed.
• Good communicator – This is very important for VRs. A good agent uses traditional, formal tones and styles in emails and phone calls to make communication professional. They must know how to communicate with empathy and concern as well.
• Self-disciplined – Employees tasks and deadlines may move and alter during the day, depending on the day’s events and circumstances such as patient load. As a result, medical companies place a high priority on self-discipline in their top employees. VRs should always practice self-discipline since most activity will start from them.
• Flexible – While all staff are recruited to fulfil specific responsibilities, VRs occasionally need to bend and move their schedule to meet the needs of customers or employers.
• Socially intelligent – The majority of businesses place a premium on team chemistry among their top employees. That is why they attempt to establish a company culture and interpersonal interactions that provide the organization with a feeling of purpose and common goals. Any employee should be aware of this and they must be eager to assist the team in meeting these objectives.

Medical Receptionists should not only be able to communicate with patients or customers, they must also show excellency in all areas.

As what was said, they are frontliners of the company. The bearer of the brand of the healthcare provider. That is why, in order to make a difference in the bottomline, they must always uphold the highest possible standard of service.

Nevertheless, if you want the best Virtual Medical Receptionists out there, look no further than Order Taking Philippines.

Get Virtual Medical Receptionists Now!

We are Order Taking Philippines, the #1 receptionist and customer service provider for SMEs.

We are an ISO-certified company with 10+ years of experience in the industry. You can guarantee that behind everything we do is attention to data security.

If you want to know more about who we are and what we do, just shoot us a message.

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