A Refresher on the Basics of Order Taking
It involves taking down customer details, processing their orders, and that’s it. To most people, this is what the order taking service is all about. Unfortunately, it isn’t as simple as this—especially when you’re faced with a ton of customers calling up that hotline.
Yes ladies and gentlemen, the aforementioned observation is one that is often made by the uninformed. In fact, if you think that this is the reality, than you could be in big trouble. So if you’re running a growing enterprise with its own order processing facility, here are some things that you might want to keep in mind.
One of the most basic rules in taking down those orders is to smile while greeting the customer. Whether you’re at Burger King or working for Tom’s Online Auto Haven, always remind your crew to give service with a smile—even if they’re answering the phone or sending out an email. After all, a smile can always brighten up anyone’s day—including theirs.
Listen carefully to customers with their details—such as the items and its quantity, their name, address, and the like. This way, you have a better chance of getting all the details right. Repeat the details, just to make sure there was nothing lost in the transmission.
Of course, while your clients give details, it might be a wise move to take these down on your computer. Your note-taking will allow you to get everything and process it faster. Plus, it likewise helps to lessen your work as you don’t need to memorize everything—it’s right in front of you. Once that’s done, let the client know that they must pay this amount, as well as their payment options.
Needless to say, always end by thanking the client for doing business with your establishment. After all, it is because of their business that you’re open, right?
So yes, order taking is more than just details. It is about giving customers true service—the kind of service that will make them come back for more. Simple, right?
