Going Hand-in-Hand: The Importance of Order Taking and Order Fulfillment
It was a long time coming, but you’ve finally did it—you ordered your dream ride. After ticking all the right option boxes and having your wife pick the color, you’re now waiting for that shiny new SUV to be delivered. And after two long months, the wait has finally ended; you drive off with your hot new set of wheels.
You can likewise play host to a lot of happy customers if you equip your Books R Us bookshop with its very own Order Taking and Order Fulfillment service.
While customer service for your order taking call center is great, remember that it doesn’t work if customers don’t receive their orders on time or worse, at all. Having your own delivery service or outsourcing it to a cargo forwarding service can go a long way in customer satisfaction. How?
Speedy order taking services, for instance, ensure that perishable goods such as vegetables and meat products get to the customer fresher than fresh. More importantly, cargo handled with care will be appreciated more than a busted television set that was delivered to its new owner ahead of schedule. And making sure that all the parts, accessories and other option requested are included in the package can truly light up a client’s face.
In fact, fulfilling those orders with speed, quality, and/or accuracy can even make customers come back for more.
Want to make a customer smile? Fulfill their order today. And make it a good one.
