How Going Back to Basics Can Take Your Further
Have you ever noticed how the world (and life itself) has, at times, become so complicated? Our busy schedules, combined with all the high-tech gizmos and apps may have allowed us to live life at a faster pace. Yet at the end of the day, there are times when we find ourselves worn out from all the “hustle and bustle”.
In fact, we are so burned out that we crave to go back to basics. You know, living without mobile phones and the demands and pressures—even for just a day.
Just like life, your Techie Gadgets shop might be going at such a fast clip that you may have forgotten the basics. This may be the case for your customer contact center.
Yes, your customer reps from an order taking call center might be so wrapped up in live chat and Facebook support, order tracking and deliveries that they may have neglected an equally important part of the biz—simple client inquiries.
While it’s great that your customer call center team processes a dozen or more orders a day, your telephone reps must know their product and service briefs by heart. This allows them to get more deals as customers would feel more confident dealing with people who know their stuff.
It’s okay to go back to basics from time to time. It may take your further than you think.
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