Social interaction, they say, is an inevitable part of life. From the moment we’re born to the very end, we come into contact with other people in one way or another. In fact, some even say that it is this very same interaction that helps mold our person and helps us grow.
Interaction can likewise be an important part of your growing company’s customer call center service efforts. And how do you do this, you ask?
One way is the good ol’ fashion feedback system, which allows customers to call in and voice their sentiments about your service (or a lack thereof?) This can likewise be done via a feedback form on your website.
If you want to get with the times, Facebook and Twitter are the way to go. “Talking” to netizens, getting their opinions, feeling their “pulse” about new products and services, and just about anything you wish to know can be done via these social media portals. Your customers should likewise be able to contact you through posts on your Facebook page or through “Tweets”. Either way, you’re constantly in touch with each other.
Get out there are mingle with your customers. It’s good customer service, after all.
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