On-Time Order Delivery Brings In More Online Customers
So you’ve finally seen the light and have taken the digital route-you’ve put up your very own online shopping website. Moreover, you’ve likewise given clients the peace of mind when shopping online by complementing the site with a very efficient order taking call center service.
Excellent.
But before you start counting the dollars that will start to pour into your bank account, remember that offering customers online shopping convenience and peace of mind is one thing. Actually delivering the goods is a different story altogether. One that requires an efficient order fulfillment system-a system that really observes order delivery times to a “T”.
How many times have you ordered something-such as a pizza, for instance-only to end up furious because it took an eternity to reach your doorstep?
Avoid falling into the trap of promising “your shoes in 30 days or less, or the right shoe will be on us”. We’re not saying that you shouldn’t give an approximate arrival/delivery time; do so as this gives the customer an idea of how long s/he should wait before panicking. But do your best to stick to it at all cost.
Better yet, take into account all factors that may affect delivery times before actually giving them to the client. And inform your clients, as soon as possible, should there be a delay.
Ease, peace of mind, and on-time delivery-the keys of an excellent online shopping experience. Do these and they will come.
