Online Order Taking Services Can Be Outsourced Too
The Internet has changed the way we consume goods – whether you intend to buy clothes, food, or gadgets, online order-taking has made consumption quick and convenient. This season’s hand bag or the burger your friend just raved about on Facebook is just an online form away. Just visit the seller’s website, scroll through their inventory, pay up, and wait for delivery.
But did you know that online order taking services can be outsourced? Outsourcing has made its way into just about any industry, and nearly all functions can be transferred to a service provider, thanks to the technology available to us today.
If you run an Internet-based business, here’s what you need to know about outsourcing this function.
What it involves
Order taking seems like a simple transaction that can easily be kept in-house. However, your staff could have difficulty keeping up with incoming calls, particularly ones where customers make inquiries about the product or delivery process before making a purchase. Your business might not have the capacity to handle large call volume, especially if your customer base is rapidly growing.
A service provider will give you access to a team of professional order-takers with the skill and training needed to communicate with customers effectively. Often a provider will have the latest technology and a solid business infrastructure that you can take advantage of for the duration of the arrangement.
It’s common for service providers to operate 24/7/365, which ensures that your customers receive continous service. They can also operate independently of your business, meaning they can manage and supervise themselves because they have best practices and a work flow chart in place. They likely have contingencies for potentially problematic situations as well.
What it can do for your business
Cost savings are synonymous with outsourcing, but there’s more to it than that. Letting a competent service provider take care of your online order-taking service adds value to your business processes through the following ways:
Greater productivity – You and your in-house staff will be able to focus on critical tasks and making business decisions without having to neglect this aspect of operations. In other words, you’ll be able to get more work done.
Improved efficiency – With more time on your hands, you’ll get to do what you do best, while a trained team of order-takers give your customers the quality service they deserve.
Continuous service – Service providers like those based in offshore hubs like the Philippines operate 24/7 throughout the year. This means your customers will be able to make inquiries and place orders whenever they want.
Human capital – If you don’t have trained order-takers on your payroll, outsourcing gives you instant access to the service provider’s talent pool. You’ll get the best of the best as far as human capital is concerned.
You can count on a service provider to make sure that online orders are organized and accurate, and that all customer inquiries are responded to adequately. Talk to a service provider today to reap the benefits.
