Order Taking Growth—On Indent
You’re probably aware that a lot of folks purchase goods from the “grey market” or legitimate importers when looking for goods that aren’t readily available at their local retailer. Be it a highly-desirable smartphone (like the newly-launched iPhone 5) or the ultra-rare (500 units only) Lexus LFA, there will always be an importer willing to bring in the goods to eagerly-awaiting customers.
You can likewise bring in the rare goods (and more business) by beefing up your order taking contact center so it can handle those indent orders. Of course, it will need help from a few other friendly folks.
When a client calls up your order taking service hotline seeking to bring in a rare-model smartphone, for instance, remind your contact center service reps to check the said product on the respective company’s brochure, website, or product listing. Once the product availability has been confirmed, it would be an excellent idea to contact the head office to see how it can be imported—and how much it would cost.
Once you’ve gotten all the pertinent data, get back to the client and relay the details. If it’s a go on their end, it wouldn’t hurt that your order taking call center closely coordinate with your friendly cargo handler. In fact, why not go the full customer service route and offer to facilitate shipment.
Bringing in these indent orders may seem like a chore. But do it right and you could even be at the top of people’s shopping list.
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