Order Taking Within Reach
We live in an interconnected world. Unless you’re deliberately trying to hide away like a hermit, people will always find a way to get in touch with you. You’ve got a choice between email, instant messenger, social media, and the good ol’ telephone (the last one giving you a choice between mobile, landline, or even internet phone).
This is why it is likewise imperative that you equip your Custom Greeting Cards company’s Order Taking service channel with various, err, channels to make it easier for your customers to reach you.
It would be a great idea to open up a Live Chat channel via your website where visitors can simply click on a link to talk to a live agent. Add to this, allowing your clients to order via Facebook would be cool. It would even be cooler if they can Tweet those orders.
Apart from these, setting up an order form on your company’s website likewise gives them another way to easily reach you and place their orders quickly. For orders that may require a bit more lead time, coursing these through email would be something worth looking into.
And of course, having a customer call center agents on standby is tops for the traditional client, or for those that aren’t into all the “tech” going around.
So come on, open up those order taking channels and meet your customers where they are. This way, there’s no way you “cannot be reached”.
