Outsourcing Food Delivery Order-Taking Will Give Your Restaurant A Competitive Edge

Manhattan restaurants deal with as many as 200,000 food orders every day – just look at the multitudes of bicycle delivery folks that do the rounds on any given night. Restaurants in dense metropolitan areas face unprecedented challenges when it comes to order-taking and food delivery. Aside from the high volume, the high costs of logistics, keeping an in-house contact center, and a delivery team are untenable for many small to medium-sized businesses.

In order to keep up with the demand, more and more of them are outsourcing both functions. Here’s what outsourcing can do for your restaurant:
Lower costs

Reduced costs continue to be one of the primary benefits of outsourcing. It allows you to provide quality service without stretching your resources, enabling you to reinvest more of your earnings into the restaurant. Lower operational costs also translate to a healthy profit margin.

Wider reach

Order-taking and food delivery service providers can give you a wider reach by getting word of your food business out there. UberEats, for example, displays a list of restaurants they deliver for by area on their website. Another service provider, Foodler Dashed, does the same thing. Not only do they help you provide excellent service, they also double as platforms for visibility.

Round-the-clock service

There are service providers that operate 24/7/365, allowing you to serve customers around the clock. It also lets you extend your business hours with ease – you’ll be able to receive and send out orders without having to think about logistics-related issues that fall outside of the restaurant. Being able to operate longer hours can also result in more orders and more profit.

Greater accuracy

Poorly trained staff can easily make mistakes when taking orders – aside from listing the wrong food items, they can also mix up addresses, and so on. Outsourcing helps minimize errors, especially when it comes to service providers with highly trained staff. Their communications software can also help prevent errors, especially ones that will cost you money and customer loyalty.

Improved efficiency

With a service provider handling orders and delivery, you and your in-house staff can be more efficient. You can prepare meals faster and make sure that the kitchen is running properly. You can afford to be more attentive to diners, and to creating a memorable and enjoyable in-restaurant experience for them.

Enhanced focus

With an outsourced order-taking service provider on your side, you can focus on growing your business, building brand recall, and customer loyalty. If you have always wanted to expand, then the logistics side of it won’t hold you back anymore. You’ll also be able to devote more time and energy to high-level decision-making.
Gain the upper hand over your competition by outsourcing order-taking and food delivery. You don’t have to be a large, established food chain in order to benefit from this arrangement.
Offshore hubs like the Philippines are home to contact centers that can make sure that all food orders are accurate and organized. Talk to an agent today to find out what your options are.