Why Should SMEs Focus on Automated Order Taking Food Service?
Of all the innovations out there, why should companies pay extra attention to Automated Order Taking Food Service?
Amidst the pandemic, outsourcing order taking food services has been the go-to of many fast food chains and restaurants to maintain a stable marketing chain.
Automation is said to have only positive effects, such as saving time, money, and energy.
But, at a restaurant where human relations and hard effort are so crucial, what role does Automated Order Taking Food Service have? Let’s find out!
Automated Order Taking Food Service: The Future of the Food Industry?
There are several news stories about restaurants and fast food businesses integrating automation and robotics if you follow foodservice news.
Automation in the foodservice industry is still relatively new, so why are so many firms interested in investing in pricey and unproven technologies?
One of the key reasons is the rise in labor costs, which has been exacerbated by the fact that several jurisdictions have raised the minimum wage.
While developing new robots for the foodservice business is costly, once developed, the technology can soon pay for itself. Not only do robots replace human workers, lowering labor costs, but they can also work 24 hours a day, seven days a week, allowing your firm to stay open longer.
While automation has the potential to completely transform the foodservice business, it is now only capable of completing low-skill, repeated jobs such as those found in fast food restaurants.
While restaurant automation may appear to be a long way off, several businesses have already adopted the technology and are using robots to operate and prepare food.
Online ordering is considered as one of the top emerging technologies that can revolutionize the food industry.
Online Food Ordering and the role of BPOs
When it comes to online ordering, some establishments are still stuck in the past.
While this can help you stand out in a crowded market, an SME will surely drown in the severe competition of companies.
An internet ordering system can assist both full-service and quick-service businesses. This usually entails paying a one-time fee rather than a per-order fee, and it allows restaurants to tailor their clients’ online ordering experience.
With the popularity of online ordering on the rise, it’s preferable to get on board sooner rather than later.
But it will only work if you have a BPO company that can assist with you in concerns such as customer support and IT problems.
A good way to start multiplying your sales force is to outsource order taking and processing services. BPOs world-class infrastructure and equipment will increase your productivity, revenues and savings while cutting your overhead costs at the same time.
Here are the services most BPOs can help you with in relation to order taking:
- Web Development
- Customer Support
- Logistic Tracking
- 24 7 Answering Services
- Back Office Support
- Booking Services
- Inventory Management
- Collecting Customer Reviews
- Technical Support
Most of the time, hungry customers experience delays with food ordering apps, while some of them are not technologically advanced yet so they prefer calling real people to take orders.
That is the time that BPOs can also come in. To provide technical and admin support for customers to have a worry-free buying experience.
Partner with a Modern Contact Center Company
We are Order Taking Philippines, the #1 Order Taking service provider for SMEs.
We are one of the few ISO-certified order processing services companies in the Philippines, with 10+ years of experience in the industry. You can guarantee that behind everything we do is attention to data security.
If you want to know more about who we are and what we do, just shoot us a message.
You can contact us by clicking here.