See Clients Return, With Better Order Fulfillment

It’s awesome that you finally went the e-commerce route and opened up that website.

Now, you don’t only have a store presence in your neck of town, you can likewise serve customers from practically anywhere in the world. They can even order a jacket and a mug from the UK and have it shipped to their Manila doorstep as well.

And the move seems to be paying off as many customers have logged onto the Net and ordered stuff since you launched. Thanks to Facebook and Twitter, even folks from countries you never thought existed even bought items from you. Yet amid the hoopla, something seems to be amiss.

While more and more clients buy shirts and other designer bags from your shop, they somehow don’t return for more. When asked why, a lot of them complained that their purchases took quite a while before these were delivered. They got an excellent bargain, yes. But did it have to come with what seems like “bargain service” as well?

Take a cue from companies like OnviSource Solutions, who decided to unify its customer transactions to better serve its clients. Sure, they may offer data solutions for businesses, but the point is, they have made it so much easier for their valued patrons and users to “utilize” their many solutions in as seamless a manner as possible. It’s practically a piece of cake, if you will.

Take that order taking and fulfillment service as an example. Your call center or email support agents can simply take down client purchase orders and have these processed AND delivered in a flash. How? With close coordination with processing, delivery, and even the courier service. This way, they can even let the concerned client in on what’s happening to their product, if it’s already on its way to their mailbox, for example.

In the end, it’s all about better customer service. Do this and your clients will surely come back with more than their fair share of repeat orders.

Check us out on Order Taking Philippines to know more about our company.