Virtual Reception Services for SMEs

Offer outstanding customer service experience. Get us as your Order Taking Call Center in the Philippines now.


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THE BEST APPROACH TO VIRTUAL RECEPTION SERVICES



Beyond answering calls and interacting with customer needs and demands, Virtual Reception represents your brand. They are the face of your company. Hence, a good image translates to good interaction and more sale conversion.

How can you make more sales if the people you considered as front liners are inefficient and ineffective?

Here at Order Taking Philippines, our goal is to help SMEs to convert customers into sales with impeccable customer service and by building a strong connection. Our everyday aim is to provide easy care, outstanding call experience, and surpass customer expectations.

We are the best approach to virtual reception. Because of our flexible pricing option, we can make revenue growth affordable, fast, and easy for small and medium enterprises.

Pick us as your Virtual Reception service provider, and witness how we can expand your investments to more opportunities. Leave us a message now, and we’ll surely get back to you ASAP!

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OUR VIRTUAL RECEPTION SERVICES

Need someone to handle the surge of customers and to represent your brand? We are your best option! Here at Order Taking Philippines, we have a list of services you can choose from.

Receptionist Services

Need someone to meet your customers upon initial interaction? We offer a specialized receptionist service to welcome your valued customer and help them get comfortable with your brand.

Help Desk Call Center

If you need a team to provide support during, before and after purchase, a help desk call center is perfect for your company. We can provide value-adding information to keep your company going despite the transaction is over and done.

Customer Service Virtual Assistant

VIP customers need special attention. With our Customer Service Virtual Assistant service we can process your most valued customer's request, fast.

Admin Services For Small Businesses

We pride ourselves on providing support to small businesses. We can take over all of your admin activities so you can focus on the more important function of your company.

Live Answering Service

"Our Live Answering Service can take over calls so that your customers can have a real agent ready to answer purchase inquiries. They will not wait long to have a real person to assist them with this service. "

general info

Our current benchmark for virtual reception services

95.63%

Average Customer Satisfaction Rating


100%

Flexible Pricing Models
Transaction-based models, Hourly rates, & Shared Services

24/7/365

Round-the-clock service for your everyday needs

Get a Free Quote

TAKE CARE OF YOUR CUSTOMER AND BUILD LONG-LASTING RELATIONSHIP WITH THEM WITH AN ISO CERTIFIED VIRTUAL RECEPTION CALL CENTER COMPANY

Receptionist Services

This cost-effective solution will allow you to build a solid bond with your customers. Get our receptionist services and let your customer experience what it feels like to be valued by a company.

Help Desk Call Center

Service does not end after purchase, it only starts there. By having our help desk call center, you will not only get 24/7 call center but quality service as well.

Customer Service Virtual Assistant

Don't leave VIPs hanging when they call. Have someone take care of them every time they call. Our customer service virtual assistant can help you with that.

Admin Services For Small Businesses

Do you need to make your admin services more efficient and productive? Try our Admin Services for Small Business and see why outsourcing is a smart business decision.

Live Answering Service

Don't let robots welcome your customers. Hire a live person to take in calls with our live answering service and expect a rise in customer loyalty and satisfaction.

RECOGNIZE COMFORT AND DEVELOPMENT IN A SHORT PERIOD OF TIME

At Order Taking Philippines, you don't have to worry about scalability because we can help you drive sales and trust. We can provide a helping hand through quality service to SMEs and we believe that to deliver stellar customer experience, coordination and emphasis on communication is a must.

We are dedicated to helping you grow with our team of experts. You can expect fast and reliable customer care solutions to every call we received.

We can provide virtual reception services to any industry may it be for construction, manufacturing, social welfare, food processing, or legal.

Contacting us is easy; but if you want to know more about Order Taking Philippines, here are what we can offer:

Value Generating Phone Services

We specialized in knowing our customers with every phone call. Our virtual order takers are trained to understand the needs and demands of customers and create a value-adding experience with each interaction.

Business Quality Assurance

It's all about integrity and consistency. To ensure that our clients are getting the value of every penny, we allow them to set KPIs and security benchmarks to test productivity and efficiency.

Focus on Data Protection

Need a safe phone service that takes orders for a company? We are a proud ISO 27001-certified, HIPAA-compliant, and GDPR-compliant company. At the core of what we do is attention to security and care.

State-of-the-art Call Center Infrastructure

We are a modern call center that has the technology such as IVR and ACD to handle the surge of inbound calls. You can guarantee a seamless transaction by partnering with us.

Round-the-clock Service

Opportunities never sleep, so we provide a 24 7 service for our clients. Maximize each day with a round-the-clock team.

WHY YOU SHOULD WORK WITH ORDER TAKING PHILIPPINES?

We believe in affordable pricing options for SMEs

Progress shouldn't be expensive. Our flexible pricing option can help your company expand without the worry of spending too much.

We have a roster of excellent employees

People are the least of our worries. We have a pool of talented and work-ready agents that can start for you in no time at all.

We are careful in protecting customer's data

We strictly follow the guideline set by ISO 27001, HIPAA, and PCI DSS. Besides serving our customers, we care about the data we received from them.

We have the experience

We are a 10+ years old company. SMEs trust our process because we speak their language. Do you need to expand and get more customers? Shoot us a message and we'll get back to you.

What is virtual reception service?


A virtual receptionist is like your common receptionist. What they do is perform many of the same tasks a receptionist does. They handle incoming calls, take messages, transfer calls, make outgoing calls, and many more!

But they do this remotely, so you can save space and equipment. Remote receptionists are very attractive to small businesses because they create space for subsequent growth in customer management. They can take over calls from clients, answer basic inquiries and provide important information to those in need.

Order Taking Philippines does not only provides order taking services, we also specialized in providing SMEs support with their admin needs. Our 10+ years of experience allow us to solve day-to-day problems with ease. We believe that we can drive positive results toward your company to help you grow and nurture a culture of care for you and your customers.

What are the Different Order Taking Services and Virtual Reception Services?

Order Taking Service or Inbound Order Taking Services focused is on providing support to a company's order processing procedure. Their most common services are online agent order processing, multi language order taking call center services, bilingual call center, french english order taking, automated order taking food services, technical call center, and real estate call center services.

Whereas on the other hand, Virtual Reception Service supports entrepreneurs in handling specific business functions such as assisting in service appointments and answering basic queries. Some of its well-known services include Receptionist Services and Help Desk Call Center.

Why virtual reception services are so advantageous?

There are many perks that you can get by enlisting a remote reception service provider partner. One of its main benefits is it can help you manage callers when you’re too busy to talk.

A remote receptionist can engage with prospects, handle customer issues and inquiries, and collect critical information when you’re otherwise preoccupied. By doing so, you will not miss out on any opportunities that will go your way.

How much does remote reception services cost?

There is no fixed amount allotted to virtual reception as it depends on the number of seats and the type of service you are willing to avail of.If you already have a service and number of seats in mind, do not hesitate to give us a call for a free quotation.

LAUNCH A VIRTUAL RECEPTION SERVICE CAMPAIGN WITH US

Want to meet and exceed customer expectations? We can help you reach unprecedented success through innovative business processes and stellar customer service.

1. Let us talk about your goals

We want to help you with your long-term objective. Let us meet our expectations and ambitions to have a healthy working relationship.

2. Let us talk about the ways we can achieve success

We have 10+ experience in setting KPIs, SLAs and performance benchmarks. We can help you monitor and increase productivity to drive positive results. Be partner with the premier call center order taking services provider now!

3. Let us talk about the future

We aim to have a long-lasting and fruitful relationship with you. Let us know how we can help you further. Talk to us about what other services you need, and we will provide them for you.

Let's talk

A COMPANY BUILT ON GIVING SUPPORT TO SMES THROUGH UNPARALLEL ORDER TAKING SERVICES

With over 10 years of industry experience, we are the premier call center company for your business order processing needs. We can help you create value-adding solutons to persistent problems while providing outstanding customer experience to meet and exceed expectations.

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PCI DSS 2019-2020
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GIVE US A SHOUT

What are you waiting for? Shoot us a message and we'll be back with you in just a short while.

    Frequently Asked Questions

    What is a virtual reception?

    A virtual reception is composed of virtual receptionist that do admin functions for a company. Mostly their job is to not let any call goes unanswered, this is to maximize opportunity and revenue. Although, they are also useful in fielding incoming calls and resolving customer's basic needs. These includes scheduling appointments and callbacks, routing calls or provide purchase information.

    The purpose of having a virtual receptionists is to have someone to handle actual conversation with customers to understand purchase behavior. That is why companies spend a lot of dollars to get the best remote receptionist out there, someone that can speak multiple languages and can cater to many industries.

    How do I get virtual reception?

    Getting a virtual reception service is easy, you just need to go to your trusted call center partner and ask for quotation. Although we make it sound so easy, you still need to make sure that they are trustworthy.

    Businesses and customers are concern particularly to pricing and security. So make sure that they have a flexible pricing option and the credentials that they comply to the data protection guidelines, like us.

    What does a virtual receptionist do?

    A virtual receptionist focuses on handling calls and inquiries. It gives you the power to focus on what's matter and that is managing and expanding your business.

    Imagine the hassle of answering each and every phone calls everyday while you attend business meetings. It is so troublesome and counterproductive. A remote receptionist can effectively managed calls and represent your brand at the same time.

    What makes a great virtual receptionist?

    For sure, there is a need for virtual receptionists specially for SMEs that wants to grow. By freeing up entrepreneurs schedule so they can focus on important tasks, remote receptionist keeps on growing in value parallel to the business it serves.

    But what are companies that already have a virtual reception service loves about it that makes it so great? Here are 5 qualities they look for:

    • Positive approach in serving customers
    • Intensive product knowledge
    • Capable of taking initiatives
    • Helps organize things
    • Can show empathy on customer's situation

    How do I set up a virtual answering service?

    The best part about outsourcing your virtual answering needs is you do not need to do it alone, you can let us do it for you.

    By contacting us, we can help you make a business plan in connection to the virtual reception service you are getting.

    After doing so, our business development team will reach out to you to know your business timelines. Outsourcing your remote reception needs is easy to setup, you just need to share the goals you have in mind with us to set expectations.

    Contact us for a Free Consultation and
    Get 3 Quotes!

    Email us at hello@ordertakingphilippines.com

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