The Filipino-Style Customer Service
In every corner around the world, you will find Filipinos demonstrating hard work and dedication to their craft that will authenticate the quality of work Filipinos put in. Wherever they are, overseas or here in the Philippines, Filipinos are renowned to be one of the most excellent workforces the world has ever seen. Talk about high quality and excellence, Filipinos will always be in the conversation – particularly customer service in the contact center industry.
Whether some BPO destinations from around the world are catching up to the proficiency and excellence of the Filipino workforce, there’s no doubt the Philippines will remain as ‘favorite’ when it comes to business process outsourcing, voice-enabled services and more. South Africa and Central America are also thriving, and soon it will step up on the ranks of the top players, the Philippines and its counterpart in India.
On the other hand, what separates the Filipino’s customer service from all these up and coming BPO destination hubs? When it’s all said and done, the fact remains that Filipinos offer an extraordinary type of service compared to other staff from different countries. Yes, one can tell the difference of what Filipinos can truly offer for international clients. In the first place, Filipinos are fantastic English speakers. Any English-speaking tourist can get directions from a child on the streets here in English, there would be a lot of gestures and all but usually they’d make it to their destination. An international customer calls an order taking call center and he or she is welcomed by a warm and friendly voice.
This case in point just significantly revealed how communication is important to any customer service business. Filipinos naturally possess remarkable communicating skills that make them the most ideal people for this type of business. There’s a large margin between Filipino’s English-speaking skills and those from India and other countries. Most Filipinos can speak the language fluently and flawlessly given the fact that we have always looked up to the Americans after being rescued from the Japanese in the Second World War.
If you’re English is sufficient you are guaranteed work in a customer service business or BPO companies in the Metro or in some booming cities and provinces. It started in the 1980s and since then provided millions of work to the Filipino people. The industry is helpful in keeping the Philippine economy afloat and will continue to do so given that the Philippine contact center industry is thriving.
And naturally, as fast-learners born with outstanding communication skills, Filipinos will always generate a highlight that will differentiate outstanding customer service from the standards. Clients and businesses will constantly seek for Filipino-style customer service because this is what the world needs – excellence and quality that only Filipinos can bring. Visit www.ordertakingphilippines.com for more information about our services.
