Why Food chain and Restaurant Owners Should Try Outsourcing
Jamba Juice partnered with an order taking service provider to reduce costs and drive business growth. The restaurant chain, which serves smoothies and healthy snacks like steel-cut oatmeal and California flat breads, transferred its IT, finance, accounting, and administrative process to a service provider as it laid down plans to add another 500 locations within the next five years.
Quick Service Restaurants (QSR) is a highly competitive and saturated market, and food chains are pressured to cut down on expenses without sacrificing efficiency or service quality. More and more of them are turning to outsourcing to stay in the game and hold their own against other food companies.
And it’s not just the above mentioned processes – food chains are also entrusting order taking and menu entry with service providers.
Otherwise they face stunted business growth, or worse, they may be forced to cut corners and raise prices, causing customers to turn elsewhere to get better value for their money.
Here are some processes you should consider outsourcing:
Restaurant menu data entry
In a world where mobile rules, and high connectivity makes everything instantaneous, digital food ordering is growing at a rate that’s 300 percent quicker than dine-in traffic. This trend makes it necessary for you to make your restaurant menu available online, and to keep it organized and up-to-date.
Consumers tend to pass over incomplete and outdated menus to avoid the inconvenience of contacting your business, only to find that the item they want is no longer being offered. So let a service provider encode your menu to avoid missed transactions.
Order taking
About 69 percent of consumers relied on mobile apps to make dine-in reservation and put in food orders. To make sure that your restaurant business is able to keep up with this growing trend, outsource order taking to a service provider to keep orders organized.
There are numerous contact centers that can get the job done, many of which are based in offshore hubs like the Philippines.
Customer support
Solid customer support is the key to any business’ success, and food chains are no exception. Outsourcing this important function to a contact center will help your business stay on top of consumers’ concerns and sort out issues like late delivery and mix-ups before they escalate.
IT
IT requires specialized skill and sophisticated business infrastructure. Rather than invest in training, software, and equipment, it would make more sense to entrust this process with a service provider. It’s cost-efficient, and it gives you access to trained IT personnel.
Finance and accounting
Outsourcing finance and accounting functions leads to less paperwork that needs to be sorted through in-house,and it also spares you from having to manage and supervise an accounting team. This helps you save time and money, enabling you to make better use of your resources.
Developments in technology, evolving tastes, and increasingly discerning customers are changing the QSR landscape. If you want to reduce costs and facilitate business growth, talk to a order taking outsourcing provider today.
