Order Taking Services for SMEs

Build a culture of comfort, for you and your business. Partner with the premier Order Taking Call Center in the Philippines now.


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THE BEST APPROACH TO ORDER TAKING SERVICES



Most call center companies only deliver what is expected of them. Take calls, answer questions, then end the call. However, customer service is not an “out of sight, out of mind” scenario. Service does not end after the agent puts down the phone. It’s the contrary.

How can you build a culture of comfort if you let subpar call centers do subpar work?

Order Taking Philippines believe that the goal is to make a bond with customers through care, compassion, consistency, and service. Our objective is to help our clients meet and exceed customer expectations and satisfaction with outstanding customer service, any time and any day.

We are the best approach to order taking. We are the in-demand order-taking service provider by small and medium enterprises for our flexible pricing option. We make scaling up easy and affordable.

Choose us as your Order Taking service provider, and we will make every penny you spent worth it. Leave us a message now, and we’ll surely get back to you ASAP!

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OUR ORDER TAKING SERVICES

Have a service an order taking service in mind you need to outsource? We got you! Order Taking Philippines have a comprehensive list of services you can choose from.

Online Agent Order Processing

We can help you create deals, monitor purchases, make offers, notify customers about stocks and process orders with our Online Agent Order Processing service. Expect lesser time in processing order without the fear of mistakes.

Multi Language Order Taking Call Center Services

We can help you maximize your profit with a Japanese, Mandarin, French English order taking services. With a Multi Language or Bilingual Call Center, you can expand your market and reach new countries.

Automated Order Taking Food Service

Combine technology and human skills together to create a seamless customer experience. Never miss a call again with a ready virtual order takers team that is always present to serve your hungry customers.

Real Estate Call Center Services

Find comfort in knowing that your prospective customers are well-informed about the estate that they will purchase. Get a real estate order taking agent that can assists you in delivering important information, fast.

Technical Call Center

Service does not end when customers make a purchase, it only starts there. With our Technical Call Center, all IT-related concerns or inquiries will have ongoing support. We have a pool of highly trained technical call center agents that can assists you with your tech-related needs.

general info

Our current benchmark for inbound order taking services

95.63%

Average Customer Satisfaction Rating


100%

Flexible Pricing Models
Choose the price that fits your need

24/7/365

Round the clock order taking services

Get a Free Quote

CREATE A CULTURE OF COMFORT AND BUILD LOYALTY FROM CUSTOMERS WITH AN ISO CERTIFIED ORDER TAKING CALL CENTER COMPANY

Online Agent Order Processing

Have your customer experience a worry-free online ordering experience with top-notch customer service that has 10+ years of industry experience.

Multi Language Order Taking Call Center Services

Our multilingual call center services can cater to 12+ languages, across the globe. Cater to non-English speakers with ease, anytime and anywhere.

Automated Order Taking Food Service

Order Taking Philippines specialized in managing the huge volume of food-related calls with a care and accuracy in mind.

Real Estate Call Center Services

Enjoy a comfortable experience with our Real Estate Call Center that can help you fulfil your need to sell and answer real estate related inquiries

Technical Call Center

Looking for an effective Technical Support? Order Taking Philippines have an experienced IT support team that can help you increase customer satisfaction.

RECOGNIZE GROWTH AND EXCELLENCE IN NO TIME WITH US!

Here at Order Taking Philippines, we believe that the best way for SMEs to scale their business is to extend a helping hand through high-quality service. That is the reason why we strive to do our best to train agents and get the best resources available to help small and medium businesses flourished.

We dedicated most of our team nurturing and training agents to be the top in the industry. And to provide fast and reliable customer care solutions to every call we received.

We provide support to most industries such as retail, information technology, telecoms, financial, food and healthcare. If you are interested in working with us, here are some things you ought to know:

Quality Assurance

We conduct regular quality assurance with our in-house QA team, to make sure that we are performing our best with every tasks at hand.

Affordable Cost Package

We believe that to be effective, you do not need to break your bank account. Our highly customizable packages can help you maximize result and minimize cost.

Fast and Convenient Setup

No more waiting for your Order Taking service to get going. We can set it up with you once you are ready to start.

Strict Data Security

We are ISO:27001 certified that guarantees a strict data security, so you can make sure that all information are safe with us.

24/7 Business Operation

We have enough people to keep your operation running even during off hours and holidays. You can guarantee that no phone calls will go unanswered.

WHY YOU SHOULD WORK WITH ORDER TAKING PHILIPPINES?

We offer a flexible pricing options

Make a difference in your company without breaking your bank account.

We have enough agents to serve you

Do not worry about people. We got it for you! We have a pool of talented agents that can cater to calls, 24/7.

We value data protection above anything else.

We are an ISO 27001, HIPAA, and PCI DSS company. You can make sure that at the core of our process is the safety of our customers.

We speak your language

With 10+ years of providing order taking services to SMEs, we hear your needs and wants. We can help you expand and get more customers, just shoot us a message and we'll get back to you.

What is order taking services?


Need a phone service that takes orders for a company? Order Taking is what they call the service of answering questions, disseminating useful information, taking orders, tracking purchases, and providing ongoing support to customers.

By enlisting an order taking service provider, you permit call centers to handle non-core tasks related to order processing. Businesses enjoy the service of an inbound order taking call center because one of its valuable perks, is it allows them to expand and do more with fewer costs and time.

Order Taking Philippines specializes in everything related to order taking services. Our 10+ years of experience allow us to solve day-to-day tasks with ease. We believe that we are a result-driven company, and our mission is to help SMEs grow by providing unparalleled comfort and care to their customers.

What are the Different Order Taking Services and Virtual Reception Services?

Order Taking Service focuses on providing support to the company's order processing procedure. So they provide technical support, customer care, and order taking services to assists customers before, during and after purchase.

On the other hand, Virtual Reception Service supports entrepreneurs in handling specific business function such as assisting in service appointment and answering basic queries. Some of its well-known services include Receptionist Services and Help Desk Call Center.

What are the advantages of having an Order Taking call center?

Other than the obvious benefits such as its cost effective and a time efficient business strategy. Order taking call centers drives development in your company. It allows people to connect with your brand easily and it gives off the impression that you care about customer service. It basically makes your life and your customer's lives easier.

How much does order taking services cost?

It depends on the service and number of people you are willing to hire. But the easiest way to answer this is to give us a call. Don't worry, its free. You can also leave us a message so we will contact you instead.

LAUNCH AN ORDER TAKING SERVICE CAMPAIGN WITH US

Want to create a culture of comfort for your business and customers? We can help you recognize your business potential with easy care and impeccable service through our smart order taking process.

1. Let us talk about what you want to achieve

Every good relationship starts by opening up. Let us help you claim success by letting us know what it is.

2. Let us talk about how we can achieve it

We can help you set KPIs and performance benchmarks to help you monitor your employees productivity and ultimately achieve optimal efficiency.

3. Let us talk about what we can do to move forward

We are partners! So our common objective is to help each other meet and exceed customer expectation. We are happy and onboard in working with you in the long run, let us know how we can work with you further.

Let's talk

A COMPANY BUILT ON GIVING SUPPORT TO SMES THROUGH UNPARALLEL ORDER TAKING SERVICES

With over 10 years of industry experience, we are the premier call center company for your business order processing needs. We can help you create value-adding solutons to persistent problems while providing outstanding customer experience to meet and exceed expectations.

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GIVE US A SHOUT

What are you waiting for? Shoot us a message and we'll be back with you in just a short while.

    Frequently Asked Questions

    What call center order taking services company do?

    Here at Order Taking Philippines, what we do is to provide customers with a wide range of services from up-selling, cross-selling, order processing to customer care. Our existence to solely to help our client’s customers make decisions before, during and after purchase. Choosing us as your call center partner, you can guarantee that you will gain your customer’s loyalty and trust with our 10+ years of industry experience

    Why outsource order taking services?

    Outsourcing order taking services helps you streamline interest, support and sales on your product while you focus on important matters such as financials and product development. Outsourcing also helps you save money and get the best talent to add to your team. It keeps you productive and efficient without breaking your bank account.

    What are the industries under order taking call center?

    Almost all industries can avail of order taking services but here are the most common of them all:

    • Food
    • Retail
    • Technology
    • Healthcare
    • Finance
    • Industrial
    • Manufacturing
    • Education

    Why order taking services are important to SMEs?

    Order taking is important because it allows and promote growth. It enables SMEs to expand without spending too much on skills and equipment. Getting an order taking company is also a good opportunity to learn how to set KPI and performance benchmark. Most order taking call centers are very cooperative, and they will share industry experience with you so you can improve the quality of your work.

    What is the process of taking orders?

    First and foremost, you have to contact you order taking partner company to know more about the process. But what we do exactly is to meet customers when they make contact with your company. Usually these customers have queries on what and how to avail your product or services. We provide them with meaningful information, consequently we try to persuade them to make a purchase. Once they do, we process the purchase for them so that they will not worry about anything else anymore. We also offer support for returning customers, we can provide technical support and customer care to their needs.

    Contact us for a Free Consultation and
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    Email us at hello@ordertakingphilippines.com

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