Today’s Order: Tech Tools for an Awesome Customer Experience
Back in the day, ordering a pizza to satisfy one’s midnight snack craving was as simple as a phone call away. And it still is. However, today’s clientele have become just a tad more sophisticated that taking down orders might just require a bit more help, if you will.
Fortunately, your restaurant, online clothing store, mobile phone accessories business, and the like now has the power of technology on its side—especially when you’re talking about the seemingly simple order taking contact center service. Just like its tech support service counterpart, jotting down your customers’ orders can get a boost from a few tech tools that are available at your clients’ beck and call—all of which are designed to complement this already in-itself convenient service.
One very good tool to use is a website. Your company’s website can be used side-by-side with an order taking call center service by way of acting like an online store, where clients can browse for items or services available for them to order. When Lina, a client looking for a skirt, went shopping online, she found the website very effective in showing her what items are on offer. However, having the kind and accommodating assistance of a live order taking agent on hand via a phone call or live chat away was even better—she got to ask questions, and even had her order processed by simply giving her details.
Apart from the site, an email service also works. When Jude wanted to subscribe to his favorite magazine title, he simply sent an email message with his contact details, as well as the title he wished to subscribe to. Of course, the best way to complete the service was the call center’s subscription department agent calling him up to confirm his request and giving him a reference number along with an estimated time of arrival.
In the end, both Lina and Jude were very satisfied clients.
And your customers can be, too. Just take the time to get the right tech tools to go with your order taking service and you’ll be on your way to giving your clients the best deals they can ever find. And yes, even the sophisticated customers won’t be disappointed.
